Effective Date: June 7, 2024
Thank you for shopping with Virgo Intricacies. We strive to provide our customers with high-quality intricate and elegant Indian jewelry. If you are not completely satisfied with your purchase, we are here to help. Please read our Refunds and Returns Policy carefully to understand our process, conditions, and timeframes.
1. Return Conditions
To be eligible for a return, your item must meet the following conditions:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging with all tags and labels attached.
- The item must be returned within 5 days of the delivery date.
- Custom or personalized items are non-returnable unless defective or damaged.
2. Initiating a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at [email protected] with your order number, a description of the item you wish to return, and the reason for the return.
- Return Authorization: We will review your request and, if your return is eligible, provide you with a Return Authorization (RA) number and return instructions.
- Package Your Return: Securely package the item(s) in the original packaging, including any accessories, documentation, and your RA number.
- Shipping: You are responsible for paying the return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
3. Return Address
Please send your returned item(s) to the following address:
Virgo Intricacies
Attn: Returns Department (RA #[Your RA Number])
10949 Sundrift Dr,
Tampa, FL 33547
4. Processing Your Return
Once we receive your return, we will inspect the item(s) to ensure they meet our return conditions. We will notify you of the status of your return within 7 business days of receiving the item(s).
5. Refunds
If your return is approved, we will process a refund to your original method of payment. Please note the following details regarding refunds:
- Refund Amount: The refund will include the purchase price of the returned item(s) minus any shipping costs. If the return is due to a defect or error on our part, we will also refund the return shipping costs.
- Processing Time: Refunds may take up to 10 business days to appear on your statement, depending on your payment provider.
6. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
7. Non-Returnable Items
The following items are non-returnable:
- Custom or personalized items
- Items purchased on clearance or sale
- Gift cards
8. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery at [email protected]. Provide your order number, a description of the issue, and any relevant photos. We will work with you to resolve the issue promptly, which may include providing a replacement or issuing a refund.
9. Contact Us
If you have any questions about our Refunds and Returns Policy, please contact us:
Email: [email protected]
Address: 10949 Sundrift Dr, Tampa, FL 33547
Thank you for shopping with Virgo Intricacies. We value your business and strive to provide you with the best possible service.